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Publix Complaint - No customer service at Mt. Zion Publix
Publix Complaint

Publix Complaint

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No customer service at Mt. Zion Publix


As a family we've been Publix shoppers since the 60's in Hollywood/Miramar. After moving to Atlanta, we talked about and waited for Publix to come to Georgia. At the Mt. Zion Publix (near me) things have been going downhill for quite some time. Go around 3 p.m. when folks are stopping on the way home and it's 2 Express and 2 Full Service lanes REGARDLESS of how many folks are there. I always place my Publix bags with my coupons on the belt. Today the coupons wound up on the floor as my distracted cashier (Kym) handed the bags to the bagger. After telling her what she did and her picking them up and showing them to me, she forgets to ring them up! She walks over to customer service and they tell her I need to get in line to redeem them! I've got over $100 of groceries including frozen, meats, Boars Head. She screws up and I have to get in line behind (I counted) 8 people and handle it myself. Say what! All this while the Manager is merrily dealing with a LOTTO customer with a stack of tickets two feet away. Where is the ownership and resolution by ANYONE in this situation! At Kroger, they would have paged the Manager and they would have opened the register and given me my money. If I hadn't have already paid I would have dumped my bags and left.


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